Terms and Conditions - Northumberland Coastal Retreats
TERMS AND CONDITIONS, HOW TO MAKE A BOOKING, CANCELLATION INSURANCE AND TOURIST BOARD RATINGS
Please note that our cottages are non-smoking and we're sorry but we are not able to take pets! (Although from September, we shall be able to take a small well behaved dog at our 2 bedroom Glebe Cottage)
DEFINITIONS
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“Long Break” |
means a stay at the Property of 5 or more nights. |
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“The Property” |
means the relevant property from the CR collection for which you make a booking. |
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“Short Break” |
means a stay at the Property of 3 nights or less from a Friday to a Monday or 4 nights from a Monday to a Friday. |
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"You" and "your" |
means any and all persons using this website or making a booking with CR. |
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"We", "us", "our" and “NCR” |
means Coastal Retreats Ltd. |
1. CONTRACT
1.1 The contract for a holiday rental shall be made between you and the owner of the property for which the booking is made. CR act as agent for the property owners (“Owners”) and are not principals.
1.2 The contract between you and the Owner becomes binding only when CR issues the booking confirmation and the deposit is paid in cleared funds. The contract will be subject to all of the following conditions.
2. PAYMENT
2.1 A non-refundable deposit of 25% of the rental fee is payable at the time of booking.
2.2 The balance must be paid at least two calendar months prior to the start of the rental period. Non-payment of the balance on or before the due date shall be construed as a cancellation of the contract by you and the terms of condition 3 shall apply.
2.3 For bookings made less than 2 calendar months prior to the start of the rental period, the full balance is due at the time of booking.
3. CANCELLATION
3.1 In the event that you need to cancel a confirmed Long Break booking, this must be done in writing and a cancellation charge will be due as follows:-
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No of days before start date |
Cancellation Charge payable by you |
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More than 70 days |
Full Deposit |
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42 – 69 days |
50% of cost |
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28 – 68 days |
75% of cost |
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0 – 27 days |
100% of cost |
3.2 Unfortunately, we are unable to offer any refund for cancelled Short Breaks.
4. CHANGES TO YOUR
4.1
4.2 A change of Property within the CR collection is only possible:-
4.2.1 provided the change Property is available; and
4.2.2 if both the Owners of the original Property and the Owners of the change Property agree to the change (this is necessary because upon issuing the original confirmation you have entered into a contract with the owner of the original Property);
4.2.3 and if the changes are made within 2 calendar months of the start of the original holiday dates.
4.2.4 upon payment of an administration fee of £50 for any such change.
If the change can not be agreed then it will be treated as a cancellation and the terms of clause 3 will apply.
4.3 In the event that we have to make changes to the booking (e.g. by reason of the unexpected withdrawal of the Property by the Owner from the CR collection or it suffering damage that requires repair), NCR will endeavour to make a suitable alternative booking at another property. If it is not possible to find an alternative, we will refund all sums paid by you and this will be the only obligation or liability of CR to you in such circumstances.
5. PERIOD OF HIRE
Rentals commence, unless otherwise notified, at
6. PETS
NCR regrets that it does not accept pets at any of the propertiesm although from September 2008, we shall be able to accept a small well behaved dog at our Glebe Cottage at Tughall Steads
7. NUMBER OF PERSONS USING THE PROPERTY
7.1 The number of persons occupying the property must not exceed the maximum number stipulated in the brochure/website/booking form. CR reserve the right to refuse entry to the entire party if this condition is not observed.
7.2 In certain of the properties we are able to provide a toddler mattress for use on a bedroom floor at a charge of £25. Please enquire as early as possible as to whether this service is available at your property of choice to avoid disappointment.
8. CARE OF THE PROPERTY
8.1 You agree that you shall take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects in or on the Property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to non-compliance with this condition.
8.2 We reserve the right to request a good housekeeping deposit for Christmas and New Year bookings, Moo House bookings, single sex groups or younger parties, long stay bookings or when more than one property is being booked. Where such a deposit is payable, you will be informed at the time of booking and this can either be added to the total price or be paid as a separate cheque.
9. COMPLAINTS
Should there be any cause for complaint during the occupation of the Property, it must be notified promptly to CR and in the case of a serious problem confirmed in writing. CR can not take responsibility for any such complaints but will immediately pass on details to the Owners.
10. LIABILITY
NCR, its employees and agents shall not be under any liability to you or third parties for any loss or damage arising from breach of contract, negligence, misrepresentation or otherwise. If the Property which the Client has booked becomes unavailable or unusable for some reason prior to the date of booking, then NCR’s sole obligation will be in accordance with clause 4.
11. WARRANTIES
NCR does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.
12. RIGHT OF ENTRY
CR shall be allowed the right of entry to the property at all reasonable times on reasonable notice for the purpose of inspection or to carry out any necessary repairs or maintenance.
13. SMOKING
All of our properties are non-smoking properties.
14. SAFETY
Guests must accept responsibility for their own and their children’s safety. Play equipment, trampolines, bikes and children’s safety equipment must be used at your own risk.
HOW TO BOOK
· Firstly, check availability through our availability page on this website or by calling or emailing Coastal Retreats. This is a simple procedure and enables you to make the booking quickly and easily. Once you've completed the booking form and pressed send, we will be notified of your request for a booking. Unless you receive notification to the contrary, you will then need to send the payment to our mailing address unless you have opted to pay by credit card.
· Please make cheques payable to Coastal Retreats.
· Our on-line booking system allows credit and debit card payments. The full balance is payable upon booking in this way and we do add a 2% surcharge on this kind of transaction, so we can cover the costs which the credit card companies levy upon us. We can also take a credit card payment for your deposit or final balance over the phone. We make no charge for debit card payments.
· Alternatively, please call +44 (0)191 285 1272 or e-mail us at info@coastalretreats.co.uk to check availability of your chosen cottage or to make a booking.
· On occasions our system may not allow you to make a booking on-line, if the start date does not fall on a Friday or a Monday. It will only allow a booking to be made if the start date is highlighted in yellow on the availability chart. If you would like to enquire about making a booking for other times, then please call us to speak to us directly on +44 (0)191 285 1272.
· Once we have received your cheque or notification of your credit card authorisation, we will e-mail you immediately with a confirmation of the booking. If you have sent the full payment we will send directions and key collection instructions. If you have just sent a deposit, then we will send a confirmation and an explanation of when the balance will be due.
· We will need a 25% deposit (if booking more than 2 calendar months before the start of your holiday) or the full balance (if booking less than 2 calendar months before the start of your holiday).
You can call us any time before your holiday should you have any concerns or if you need some help in planning your trip to Northumberland.
· We will call you sometime after your arrival to check that all is well and to answer any questions you may have once you have arrived. We are of course, just a phone call away throughout your stay and if we can be of any assistance at all during your holiday (we'll even give you our mobile numbers in case you need us).
· Please contact us if you have any concerns about our booking procedure or if you wish to book a holiday of longer than the 7 nights this website booking form will allow. We do accept bookings of 21, 28 nights or sometimes longer, but we suggest you contact us directly to discuss, as we will be happy to offer a discount for bookings longer than the traditional 7 or 14 night duration.
GOOD HOUSEKEEPING DEPOSIT
Please note we do require a good housekeeping deposit for all bookings at Moo House or for any group bookings. We ask for a separate cheque made payable to Coastal Retreats for £250. This will be returned to you upon departure providing all the booking conditions have been met.
CANCELLATION INSURANCE
We can recommend insurance cover for your holiday. Call 0870 7744056 or visit www.cancellationplan.com quoting "Northumberland Coastal Retreats".
STAR RATINGS FOR SELF CATERING HOLIDAY ACCOMMODATION
Since the year 2000 you’ll have noticed a big difference in VisitBritain’s self-catering ratings. VisitBritain have researched visitor expectations and consulted with accommodation providers to come up with a brand new quality rating system that’s easy to use. Now you can find the place to stay that suits you best and rest assured that it has been checked out beforehand.The new Star ratings reflect the quality that you’re looking for when booking accommodation. All properties have to meet an extensive list of minimum requirements to take part in the scheme. From there, increased levels of quality apply.
For instance, you’ll find acceptable quality at One Star, good quality at Three Star and excellent quality at Five Star.Quite simple, the more Stars, the higher the overall level of quality you can expect to find. Establishments at higher rating levels also have to meet some additional requirements for facilities.
Minimum entry requirements include the following:
- High standard of cleanliness throughout
- Pricing and conditions of booking made clear
- Local information to help make the best of your stay
- Comfortable accommodation with a range of furniture to meet your needs
- Colour television (where signal available) at no extra charge
- Kitchen equipped to meet all essential requirements
Your quality guide:
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One Star Acceptable overall level of quality. Adequate provision of furniture, furnishing and fittings. |
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Two Star (In addition to what is provided at One Star). Improved overall level of quality. All units self- contained – two bathrooms where there are eight guests or more. |
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Three Star (In addition to what is provided at Two Star). Good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwave. |
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Four Star (In addition to what is provided at Three Star). Very good overall level of quality. Very good care and attention to detail will be obvious throughout. Either access to washing machine and drier, if not provided in the unit or a 24 hour laundry service. |
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Five Star (In addition to what is provided at Four Star) Excellent overall level of quality. High levels of décor, fixtures and fittings, together with excellent standards of management efficiency and guest services. Excellent range of accessories and personal touches. Video player, telephone. Fully controllable heating. ALL OF OUR COASTAL RETREATS COTTAGES HAVE ACHIEVED A 5 STAR AWARD IN FEBRUARY 2008 |
