Coronavirus (Covid-19) Update

Monday 12th April 2021 – we’re open again!

  • From Monday 12th April a single household group or bubble will be able to holiday in our cottages in England, apart from those apartments which share a communal entrance or exit and those guests will have been informed(26th April for Tweedswood in Scotland)
  • Subject to government progress criteria being met, we should be able to accept bookings for 2 household groups, or a group of up to 6  from more households (and for those apartments with communal entrances not previously allowed) from 17th May 2021, but this may be reviewed
  • From 21st June 2021, the UK government plan is that all social contact restrictions will end, and multiple households may holiday together once more, again subject to review

Please check, before booking, that your party meets the government criteria for holidays allowed

The Retreats team


Further ahead, if you have a holiday booked with us:

You can log into your account page to pay your balance in the normal way but please note we are not asking any of our guests to pay their final balance at this time. We will only ask for the final balance once we know your holiday can go ahead and the travel ban has been lifted. Once your balance is paid, the arrival details for your cottage will appear in your account. We will be sending you revised arrival and departure times to accommodate new cleaning procedures and some new advisory notes for your stay including a Track and Trace form for you to complete.

Please be aware that once cottages are allowed to re-open there may be restrictions on the number of households, other tier restrictions etc., so please check the latest government information via the links below. Like everyone, we don’t know how long this will last but we do know that Northumberland will, once again open for business! It is your responsibility to understand, and adhere to, both local and national government lockdown measures. You can read all the government guidance for holidaying in an area with local coronavirus restrictions here. For Northumberland advice, click here.


If you would like to make a booking:

Our 2021 dates are filling up fast and many of our 2022 dates.

Our booking calendar is open for all bookings and normal online payments apply for these, but we stress, as we always have done, that we ask and EXPECT all guests to have valid travel insurance for their holidays. Staycationplan offers cover for cancellation due to Covid-19 and you can get a quote for your holiday here. Use the code COA2145

In the event of another government lockdown, or local lockdown, we may be able to offer date changes or credit notes for new bookings, less our £35 admin fee, but please note we won’t be able to offer any refunds, so please make sure you take this into consideration should you wish to make a future booking during this period of uncertainty.

If you want to pay just a £100 deposit, then we can do this for you if you book over the phone/by email (our online system will still ask for 25% deposit).  Hope this makes booking with us reassuring and we welcome any questions you may have. Please note we can accept bank transfers for your £100 deposit and we can email our bank details to you. This saves time and a phone call if you are wanting to make a quick booking


How we are making our Retreats safe:

Please be assured, for all bookings, that whilst our standards of cleanliness have always been the highest, our cleaning protocols have been amended and refined in line with latest government guidance, and more, so that everything in our power is done to ensure the safest of stays for you and your party.

We have prepared a full risk assessment along with a respected risk assessor and all of our cleaning teams will work to these and VisitBritain guidelines. We have secured Visit England accreditation to show that we are doing all that is expected to open our accommodation up again – ‘We’re Good to Go’ – which has also been recognised by the World Travel and Tourism Council as meeting international global standardised health and hygiene protocols.

We will advise you before your holiday, of the steps we have taken to ensure your property is cleaned, disinfected, dry fogged and made safe for you. Our standards are very high in normal times so please rest assured we will be taking the safety of our guests and our staff extremely seriously and will be doing everything we are asked to do and more.

Quotes from guests regarding our approach to Covid:

‘Great service around Covid protection’

‘Yes, we felt perfectly safe’

‘The cottage was spotless, you could sense extra time had been taken to ensure a through clean had occurred prior to our arrival’

‘We felt comfortable holidaying at this unusual time as we have holidayed with you many times before and know you really care about your holiday guests and your properties’

‘We have stayed in 3 properties during Covid-19 and the approach taken by Coastal Retreats was by far the best’

‘We felt very safe and looked after. Cleanliness is never an issue with Coastal Retreats as everything is immaculate’

‘It was a nice gesture leaving the cleaners and sanitiser’

‘Your flexible approach to your guests has been amazing during Covid, from allowing us to delay making the final payment for the holiday to explaining about the fogging procedure and listening to our tales of woe. Thank you to the lovely ladies who chatted to us from your office. Always so friendly and professional’

‘We booked with confidence and had no worries’

‘I asked for a risk assessment and you sent it to me, I asked for an explanation of your cleaning procedures and you patiently explained, I asked if we could extend our holiday and you changed my dates. All done quickly and professionally’

‘We particularly liked the way you didn’t pressurise us into paying for the holiday during lockdown and gave us time to really think about coming on holiday. In the end, we came and we couldn’t have felt safer in our cottage and also in the lovely local area. The local people are so welcoming. We were very impressed’

‘We have been super impressed with the way Coastal Retreats has handled our booking, our questions and our concerns. The holiday was amazing and so pleased that it worked out well for us. The house was super clean and we felt so safe and looked after. A big thank you’

Thank you for your patience during these shared challenges and we wish you well and hope you are keeping safe.

We look forward to welcoming you to our beautiful cottages and our fabulous region

Yours

The Retreats team