Thank you for your understanding, patience and messages of support during the strange times over the past months.
Following our Prime Minister’s government announcement on Tuesday 23 June 2020, the travel ban is being lifted and holidays in England are once again underway
So, Welcome Back to the Northumberland, Durham and Borders area!
If you have a holiday booked with us;
You may now log in to your account page to pay your balance in the normal way. Once your balance is paid, the arrival details for your cottage will appear in your account. We will be sending you revised arrival and departure times to accommodate new cleaning procedures and some new advisory notes for your stay.
We will then send you our instructions regarding holidaying in light of Co-Vid and we can explain what we are doing to make the cottages safe and welcoming. Some changes to arrival/departure times will be necessary but we will explain all of this before you commence your holiday.
Our Autumn 2020 and 2021 dates are now filling up fast and that’s most encouraging. It does look like everyone is wanting to look forward to a holiday in Northumberland in the future.
Please be assured, for all bookings, that whilst our standards of cleanliness have always been the highest, our cleaning protocols have been amended and refined in line with latest government guidance, and more, so that everything in our power is done to ensure the safest of stays for you and your party.
Our booking calendar is now open for all bookings and normal online payments apply for these, but we stress, as we always have done, that we ask and EXPECT all guests to have valid travel insurance for their holidays. In the event of another government lockdown, ( which we sincerely hope won’t happen) we will be able to offer date changes or credit notes for new bookings, but please note we won’t be able to offer any refunds, so please make sure you take this into consideration should you wish to make a future booking during this period of uncertainty.
Making our cottages clean and safe
We have prepared a full risk assessment along with a respected risk assessor and all of our cleaning teams will work to these and VisitBritain guidelines. We have secured Visit England accreditation to show that we are doing all that is expected to open our accommodation up again – ‘We’re Good to Go’
We will advise you before your holiday, of the steps we have taken to ensure your property is cleaned, disinfected and made safe for you. Our standards are very high in normal times so please rest assured we will be taking the safety of our guests and our staff extremely seriously and will be doing everything we are asked to do and more.
Thank you for your patience during these shared challenges and we wish you well and hope you are keeping safe.
We’re so excited to welcome you back to our beautiful cottages and our fabulous region
The Retreats team