Coronavirus (Covid-19) Update

If you have a holiday booked with us;

You may now log in to your account page to pay your balance in the normal way. Once your balance is paid, the arrival details for your cottage will appear in your account. We will be sending you revised arrival and departure times to accommodate new cleaning procedures and some new advisory notes for your stay including a Track and Trace form for you to complete.

Please be aware it is your responsibility to understand, and adhere to, both local and national government lockdown measures. You can read all the government guidance for holidaying in an area with local coronavirus restrictions here. For Northumberland advice, click here

Please be aware that currently only one household can holiday together. Like everyone, we don’t know how long this will last but we do know that Northumberland is still open for business! The weather has been great, the beaches deserted and there are respectful queues at the fish and chip shop! Our cafes and restaurants are open for business with social distancing measures in place. We are all Good to Go!

We will then send you our instructions regarding holidaying in light of COVID and we can explain what we are doing to make the cottages safe and welcoming. Some changes to arrival/departure times will be necessary but we will explain all of this before you commence your holiday. This includes completing a guest registration form and checking in to the QR code displayed in your cottage – all part of the track and trace system

New bookings

Our Autumn 2020 and 2021 dates are filling up fast.

If you are looking to book one of our large cottages in the next month or so and you may only need half the space, we may be able to offer you a discount, so please ask. We can lock off some bedrooms for this kind of booking and give you free reign over the rest of the house

Please be assured, for all bookings, that whilst our standards of cleanliness have always been the highest, our cleaning protocols have been amended and refined in line with latest government guidance, and more, so that everything in our power is done to ensure the safest of stays for you and your party.

Our booking calendar is open for all bookings and normal online payments apply for these, but we stress, as we always have done, that we ask and EXPECT all guests to have valid travel insurance for their holidays. In the event of another government lockdown, or local lockdown, we may be able to offer date changes or credit notes for new bookings, less our £35 admin fee, but please note we won’t be able to offer any refunds, so please make sure you take this into consideration should you wish to make a future booking during this period of uncertainty.

We have reduced our final balance payment times from 2 months to 2 weeks for bookings made up until the end of 2020 and to 3 weeks for bookings in 2021. Hope this makes booking with us reassuring and we welcome any questions you may have

Quotes from guests regarding our approach to Covid

‘Great service around Covid protection’

‘Yes, we felt perfectly safe’

‘The cottage was spotless, you could sense extra time had been taken to ensure a through clean had occurred prior to our arrival’

‘We felt comfortable holidaying at this unusual time as we have holidayed with you many times before and know you really care about your holiday guests and your properties’

‘We have stayed in 3 properties during Covid-19 and the approach taken by Coastal Retreats was by far the best’

‘We felt very safe and looked after. Cleanliness is never an issue with Coastal Retreats as everything is immaculate’

‘It was a nice gesture leaving the cleaners and sanitiser’

‘Your flexible approach to your guests has been amazing during Covid, from allowing us to delay making the final payment for the holiday to explaining about the fogging procedure and listening to our tales of woe. Thank you to the lovely ladies who chatted to us from your office. Always so friendly and professional’

‘We booked with confidence and had no worries’

‘I asked for a risk assessment and you sent it to me, I asked for an explanation of your cleaning procedures and you patiently explained, I asked if we could extend our holiday and you changed my dates. All done quickly and professionally’

‘We particularly liked the way you didn’t pressurise us into paying for the holiday during lockdown and gave us time to really think about coming on holiday. In the end, we came and we couldn’t have felt safer in our cottage and also in the lovely local area. The local people are so welcoming. We were very impressed’

 

Making our cottages clean and safe

We have prepared a full risk assessment along with a respected risk assessor and all of our cleaning teams will work to these and VisitBritain guidelines. We have secured Visit England accreditation to show that we are doing all that is expected to open our accommodation up again – ‘We’re Good to Go’

We will advise you before your holiday, of the steps we have taken to ensure your property is cleaned, disinfected, dry fogged and made safe for you. Our standards are very high in normal times so please rest assured we will be taking the safety of our guests and our staff extremely seriously and will be doing everything we are asked to do and more.

Thank you for your patience during these shared challenges and we wish you well and hope you are keeping safe.

We look forward to welcoming you to our beautiful cottages and our fabulous region

Yours

The Retreats team