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Covid-19 Information

From 19th July 2021, the Government has announced that all social contact restrictions will end, and multiple households may holiday together once more.

As all holidays can now go ahead, please log into your account page two months before your stay to pay your balance in the normal way.

Once your balance is paid, the arrival details for your cottage will be emailed to you two weeks before your stay. Within this email is a link explaining our new cleaning procedures and some new advisory notes for your stay including a Track and Trace form for you to complete.

Our cancellation policy

In the event of a future government lockdown, we may be able to offer date changes or credit notes for new bookings, less our £35 admin fee, but please note we won’t be able to offer any refunds, so please make sure you take this into consideration should you wish to make a future booking during this period of uncertainty.

Please ensure you have valid travel insurance for your holiday. Staycationplan covers for cancellation due to Covid-19 and you can get a quote for your holiday here. Use the code COA2145.

How we are making our Retreats safe:

Please be assured, for all bookings, that whilst our standards of cleanliness have always been the highest, our cleaning protocols have been amended and refined in line with latest government guidance, and more, so that everything in our power is done to ensure the safest of stays for you and your party.

We have prepared a full risk assessment along with a respected risk assessor and all of our cleaning teams will work to these and VisitBritain guidelines. We have secured Visit England accreditation to show that we are doing all that is expected to open our accommodation up again – ‘We’re Good to Go’ – which has also been recognised by the World Travel and Tourism Council as meeting international global standardised health and hygiene protocols.

We will advise you before your holiday, of the steps we have taken to ensure your property is cleaned, disinfected, dry fogged and made safe for you. Our standards are very high in normal times so please rest assured we will be taking the safety of our guests and our staff extremely seriously and will be doing everything we are asked to do and more.

Quotes from guests regarding our approach to Covid:

‘The cottage was spotless, you could sense extra time had been taken to ensure a through clean had occurred prior to our arrival’

‘We felt comfortable holidaying at this unusual time as we have holidayed with you many times before and know you really care about your holiday guests and your properties’

‘We have stayed in 3 properties during Covid-19 and the approach taken by Coastal Retreats was by far the best’

‘We felt very safe and looked after. Cleanliness is never an issue with Coastal Retreats as everything is immaculate’

‘Your flexible approach to your guests has been amazing during Covid, from allowing us to delay making the final payment for the holiday to explaining about the fogging procedure and listening to our tales of woe. Thank you to the lovely ladies who chatted to us from your office. Always so friendly and professional’

‘I asked for a risk assessment and you sent it to me, I asked for an explanation of your cleaning procedures and you patiently explained. I asked if we could extend our holiday and you changed my dates. All done quickly and professionally’

‘We particularly liked the way you didn’t pressurise us into paying for the holiday during lockdown and gave us time to really think about coming on holiday. In the end, we came and we couldn’t have felt safer in our cottage and also in the lovely local area. The local people are so welcoming. We were very impressed’

‘We have been super impressed with the way Coastal Retreats has handled our booking, our questions and our concerns. The holiday was amazing and so pleased that it worked out well for us. The house was super clean and we felt so safe and looked after. A big thank you’

Thank you for your patience during these shared challenges and we wish you well and hope you are keeping safe.

We look forward to welcoming you to our beautiful cottages and our fabulous region.

The Retreats team

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